As a Hong Kong-headquartered global e-commerce platform specializing in shoes, BROAD VISTA LIMITED establishes clear terms to govern transactions—tailored to footwear-specific needs like size fit, material care, and delivery protection. These terms ensure fairness and transparency for both our company and customers worldwide, aligning with Hong Kong’s commercial regulations and global e-commerce standards.
1. User Eligibility
Our services are available to users aged 16 or older. Minors may use the platform only with parental or legal guardian consent. By creating an account or placing an order, you confirm you provide accurate information (e.g., shipping address, foot measurements for size advice) and will not use the platform for fraudulent purposes.
2. Account Responsibility
You are responsible for securing your account credentials (username, password). We are not liable for unauthorized orders, data breaches, or financial losses caused by your failure to protect login details. Notify our support team immediately if you suspect account misuse.
3. Order Confirmation & Cancellation
An order is confirmed only after we send a “Order Confirmation” email. We reserve the right to cancel orders if:
- Shoes are out of stock due to unexpected demand;
- Pricing errors occur (e.g., incorrect discounts on designer footwear);
- Fraud is suspected (e.g., mismatched billing/shipping addresses). You will be notified of cancellations, with full refunds issued within 3–5 business days.
4. Product Information Accuracy
We strive to display accurate details for all shoes: size charts, material descriptions (e.g., “genuine leather boots”), color swatches, and care instructions. Minor discrepancies (e.g., slight color variations due to screen settings) may occur, but we will notify you of significant errors (e.g., wrong size labels) before dispatch and offer alternatives or cancellations.
5. Payment Obligations
You agree to pay the full order amount (shoe cost + shipping fees + applicable customs duties/taxes) at checkout. We accept secure payment methods and process transactions via encrypted third-party providers. Failed payments (insufficient funds, expired cards) will result in order suspension until resolved.
6. Shipping & Delivery Liabilities
We are responsible for proper packaging (e.g., protecting shoe boxes from damage, securing heels to prevent bending) and timely dispatch from our Hong Kong warehouse. Once shoes are handed to logistics partners (DHL, FedEx), liability for delays, loss, or transit damage shifts to the carrier—though we will assist with filing claims if issues arise.
7. Returns & Refunds Compliance
Our Return Policy is part of these terms. To qualify for returns:
- Shoes must be unworn (no scuffed soles, creased uppers) and returned in original packaging with all accessories (dust bags, extra laces);
- Returns must be initiated within 7 days of delivery. We reserve the right to reject non-compliant returns (e.g., used sneakers, damaged shoe boxes).
8. Limitation of Liability
We are not liable for indirect damages, including missed events due to delayed shoe deliveries, dissatisfaction with fit (if size guides were followed), or damage from improper care (e.g., machine-washing leather shoes). Our liability is limited to the order amount paid, except in cases of intentional negligence.
9. Service Modifications
We may update services (e.g., add shoe categories, adjust size options) or revise these terms. Significant changes (e.g., updated return windows) will be posted on our website with a 30-day notice. Continued use of the platform after the notice period constitutes acceptance of the updated terms.
At BROAD VISTA LIMITED, these terms balance our commitment to quality footwear with your right to a secure, transparent shopping experience—ensuring trust and fairness for customers across the globe.